Restarting your virtual desktop regularly is a great habit to get it into, as it keeps your virtual desktop working optimally and ensures that any recent patches complete their installation. Restarting is also a great way to quickly resolve issues you may be experiencing and should always be the first step before heading to Digital On Demand for support.

With recent changes to the Amazon WorkSpaces Client you can now restart your own virtual desktop directly, there's no need to go to a separate site and you should not raise a ticket to have a restart performed for you.

NOTES: 

  • When a virtual desktop completes a restart, you will automatically be notified via email that your virtual desktop is now available for use. This email will be sent to any non-Pfizer email address specified in your GetAccess profile and a copy will also be sent to your Pfizer email. Typically, a restart will complete within 10 minutes but in some cases may take up to 20 minutes.
  • You can restart your virtual desktop during the log in process or once you have connected and the desktop is displayed.

Restarting your virtual desktop: Log In

Launch the Amazon WorkSpaces client and complete the log in process as you would normally:

Image

NOTE:  You must complete the log on process to confirm that the correct virtual desktop is restarted.

Restarting your virtual desktop during the log in process:

CAUTION:   Ensure you have followed the instructions in Restarting your virtual desktop: Log In above.

  1. At any time during the log in process choose Restart WorkSpace... from the Amazon WorkSpaces menu.

     Image
  2. Click Restart in the Restart WorkSpace dialog to complete the restart.

    Image
  3. Your virtual desktop will now complete a restart and you will receive an email notification when you can log in again.

    TIP: 

     Restarting your virtual desktop during log in is a great way to solve the unhealthy message.

Restarting your virtual desktop once you are logged in:

CAUTION:  Ensure you have followed the instructions in Restarting your virtual desktop: Log In above.

  1. At any time choose Restart WorkSpace... from the Amazon WorkSpaces menu.

     Image
  2. Click Restart in the Restart WorkSpace dialog to complete the restart.

    Image
  3. Your virtual desktop will now complete a restart and you will receive an email notification when you can log in again.
Landing Page Solution ID : 160414102229137